At ACE TRAVELS, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quotation, or book our travel services.

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

Depending on the service you request, we may collect information such as:

• Full name
• Mobile number
• Email address
• Residential or billing address
• Travel dates
• Number of travellers
• Destination and itinerary preferences
• Hotel and transportation preferences
• Passport or identity details where required for travel bookings
• Payment and transaction-related information
• Information provided through enquiry forms, WhatsApp, email, phone calls, or other communication channels
• Any other information you voluntarily provide to us

We only request information that is reasonably required to respond to your enquiry, prepare your itinerary, make bookings, or provide our travel-related services.

2. How we use your information

We may use your information to:

• Respond to travel enquiries and quotation requests
• Prepare customized itineraries and travel packages
• Process hotel, transport, flight, activity, and other travel bookings
• Communicate booking confirmations, updates, and changes
• Process or coordinate payments and refunds
• Provide customer support
• Verify information where necessary for a booking
• Improve our website, services, and customer experience
• Send promotional offers, travel updates, or marketing communications where permitted and where you have provided the necessary consent
• Comply with applicable legal, regulatory, tax, accounting, or contractual requirements

3. Sharing of information

ACE TRAVELS does not sell your personal information to third parties.

We may share necessary information with trusted service providers involved in fulfilling your booking, such as:

• Hotels and accommodation providers
• Airlines and other transportation providers
• Cab and vehicle operators
• Tour operators and local activity providers
• Travel insurance providers, where applicable
• Payment service providers
• Technology or communication service providers
• Government authorities or other parties where disclosure is required by law

We aim to share only the information reasonably necessary for the relevant service.

4. Payment information

Where online payments are available, payment transactions may be processed through third-party payment gateways.

ACE TRAVELS may not directly store complete card, banking, or other sensitive payment credentials on its own systems. Payment information may be handled by the relevant payment service provider according to its own privacy and security policies.

5. Cookies and website information

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Understand website usage
• Improve user experience
• Analyze website traffic
• Support marketing activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking and accounting records, resolving disputes, and complying with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable retention requirements.

8. Your choices and rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to or correction of certain information and to withdraw consent where processing is based on consent.

If you wish to make a privacy-related request or withdraw consent for a particular use of your information, you can contact us using the details provided below.

We will take reasonable steps to respond to such requests in accordance with applicable law.

9. Marketing communications

If you have opted to receive promotional communications from ACE TRAVELS, we may contact you about:

• Travel packages
• Special offers
• Seasonal deals
• New destinations
• Group tours
• Travel updates

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

10. Third-party websites

Our website may contain links to third-party websites, booking platforms, payment gateways, social media platforms, or other services.

ACE TRAVELS is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children’s privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization of a parent or legal guardian.

Where travel bookings involve minors, information may be provided by their parent, guardian, or authorized adult for the purpose of arranging the travel service.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with the revised “Last updated” date.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

ACE TRAVELS
Email:salesacetravels@outlook.com
Phone:9816122233
Address:BhagsunagDharmshala Himachal Pradesh 176216
Website:

Terms & conditions

Welcome to ACE TRAVELS. These Terms & Conditions govern your use of our website and the travel-related services, quotations, packages, and bookings provided by ACE TRAVELS.

By using our website, requesting a quotation, making a booking, or purchasing a travel service through us, you agree to these Terms & Conditions.

1. About our services

ACE TRAVELS provides travel-related services and may arrange or facilitate services including:

• Domestic and international tour packages
• Hotel accommodation
• Transportation
• Sightseeing
• Activities and excursions
• Airport/railway transfers
• Group tours
• Customized travel packages
• Other travel-related services

Certain services may be provided by independent third-party suppliers.

2. Quotations and prices

All quotations provided by ACE TRAVELS are subject to availability and may change until the booking is confirmed.

Prices may vary because of:

• Hotel availability
• Transportation availability
• Seasonal demand
• Government taxes or fees
• Fuel or transportation charges
• Supplier price changes
• Changes in itinerary or number of travellers
• Changes in travel dates

A booking is considered confirmed only after the required payment has been received and confirmation has been issued by ACE TRAVELS.

3. Booking confirmation

The customer is responsible for checking the booking confirmation, including:

• Traveller names
• Travel dates
• Number of travellers
• Hotel details
• Room category
• Meal plan
• Transportation
• Pickup and drop locations
• Inclusions and exclusions

Any error should be reported to ACE TRAVELS as soon as possible.

4. Payment

The customer agrees to make payments according to the payment schedule communicated at the time of booking.

Failure to make the required payment within the specified time may result in cancellation of the booking or loss of availability.

Any applicable payment gateway, banking, cancellation, or transaction charges may be payable by the customer where communicated in advance.

5. Cancellation and refund

Cancellation and refund conditions may vary depending on the service provider and booking.

Hotel, airline, transport, activity, and package bookings may have different cancellation policies.

Any cancellation request must be made through the official communication channel of ACE TRAVELS.

Refunds, where applicable, will be processed according to the applicable supplier’s cancellation policy and the terms communicated at the time of booking.

Non-refundable bookings, deposits, convenience fees, or other specified charges may not be refundable.

Important: The exact cancellation and refund policy applicable to a particular booking will be communicated to the customer before or at the time of confirmation.

This approach is important because travel-booking refund disputes can involve the underlying airline or other supplier as well as the travel intermediary.

6. Changes to bookings

Requests to change travel dates, hotels, transportation, room categories, activities, or other services are subject to availability.

Additional charges may apply for changes.

Some bookings may not permit changes after confirmation.

7. Hotels and accommodation

Hotel images, descriptions, star classifications, facilities, and room information displayed on our website are provided for general guidance and may be subject to change.

Hotel check-in and check-out times are determined by the respective property.

Early check-in or late check-out is subject to hotel availability and may involve additional charges.

Special requests such as specific rooms, views, adjoining rooms, bed preferences, or early check-in are subject to availability and cannot always be guaranteed.

8. Transportation

Transportation services are subject to vehicle availability and local operating conditions.

Vehicle type may be replaced with a similar category where necessary due to operational circumstances, subject to the applicable booking terms.

The customer is responsible for following applicable safety instructions and local transportation rules.

9. Sightseeing and activities

Sightseeing schedules and activities may be changed, restricted, delayed, or cancelled because of:

• Weather conditions
• Road conditions
• Government restrictions
• Local regulations
• Safety concerns
• Natural events
• Operational circumstances
• Availability

ACE TRAVELS will make reasonable efforts to provide the services included in the confirmed itinerary but cannot guarantee that every activity will operate under all circumstances.

10. Weather and force majeure

ACE TRAVELS shall not be responsible for delays, cancellations, interruptions, or changes caused by circumstances beyond our reasonable control, including:

• Severe weather
• Heavy snowfall
• Landslides
• Floods
• Road closures
• Natural disasters
• Strikes
• Civil disturbances
• Government restrictions
• Political events
• Epidemics or pandemics
• Transport disruptions
• Other unforeseen circumstances

Where possible, ACE TRAVELS will assist customers in finding reasonable alternatives, subject to availability and additional costs.

11. Travel documents

Customers are responsible for ensuring that they have all required travel documents, including where applicable:

• Valid identity documents
• Passports
• Visas
• Permits
• Tickets
• Travel insurance
• Required certificates or authorizations

ACE TRAVELS may provide general assistance regarding travel documentation, but the customer remains responsible for ensuring that all documents are valid and available before travel.

12. International travel

For international travel, visa approval is determined by the relevant embassy, consulate, immigration authority, or government agency.

ACE TRAVELS does not guarantee visa approval unless a specific written service guarantee has been provided.

Visa fees and other application charges may be non-refundable.

13. Travel insurance

Customers are encouraged to obtain suitable travel insurance covering circumstances such as medical emergencies, trip cancellation, baggage loss, delays, and other travel-related risks.

Unless specifically included in the confirmed package, travel insurance is not included in the booking.

14. Customer responsibility

Customers are expected to:

• Provide accurate information
• Follow the confirmed itinerary and booking conditions
• Follow hotel, transport, activity, and local rules
• Take reasonable care of their belongings
• Behave respectfully toward staff, service providers, and other travellers
• Pay applicable additional charges arising from personal requests or misconduct

ACE TRAVELS may refuse or discontinue a service where necessary because of serious misconduct, unlawful behaviour, or safety concerns, subject to applicable law.

15. Website information

We make reasonable efforts to keep the information on our website accurate and updated.

However, prices, availability, photographs, descriptions, schedules, facilities, and other information may change without prior notice.

Website information should not be treated as a guarantee of availability or a final booking confirmation.

16. Third-party suppliers

Hotels, airlines, transport operators, activity providers, guides, restaurants, and other suppliers are independent service providers.

Their own terms, conditions, cancellation policies, safety requirements, and operating procedures may apply.

ACE TRAVELS will make reasonable efforts to coordinate the services booked through us but cannot control every aspect of services operated by independent suppliers.

17. Website use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Upload malicious software
• Copy or reproduce website content without permission
• Misuse enquiry, booking, or communication forms
• Interfere with the operation or security of the website

18. Intellectual property

Unless otherwise stated, website content including text, graphics, logos, photographs, designs, branding, and other materials belongs to or is licensed to ACE TRAVELS.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

19. Limitation of liability

To the extent permitted by applicable law, ACE TRAVELS shall not be responsible for losses or expenses arising from circumstances beyond our reasonable control or from the acts, omissions, delays, cancellations, or failures of independent third-party service providers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited.

20. Complaints and assistance

If you experience an issue during your trip, please contact ACE TRAVELS as soon as reasonably possible so that we have an opportunity to assist and, where possible, resolve the issue while the service is being provided.

Complaints may be submitted through:

Email: [your email]
Phone/WhatsApp: [your number]
Address: [business address]

21. Changes to these Terms

ACE TRAVELS may update these Terms & Conditions from time to time.

The updated version will be published on this website with the revised “Last updated” date.

22. Governing law

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer-protection and other mandatory laws, disputes shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over [City, State].